Published on December 13th, 2017 | by Emergent Enterprise0
Scope AR Brings Remote Video Tech Support Calls to HoloLens
E-E says: Performance support is one of the primary use cases for augmented reality in the enterprise. A headset allows a subject matter expert to provide guidance to an employee “on the ground” in real time support. For instance, if a technician is working on a complex piece of equipment and needs help from an expert, the SME can watch through the AR headset even if they are on opposite sides of the world. The SME can add augmented annotations for each step in the task. This scenario saves time and money for the company and the individuals involved. That’s win-win! Share thoughts below.
Scope AR has launched Remote AR, an augmented reality video support solution for Microsoft’s HoloLens AR headsets.
The San Francisco company is launching its enterprise-class AR solution to enable cross-platform live support video calls.
Remote AR for Microsoft HoloLens brings AR support for field technicians, enabling them to perform tasks with better speed and accuracy. It does so by allowing an expert to get on a video call with a technician and then mark the spot on the screen where the technician has to do something, like turn a screwdriver. The technician is able to see where the expert is pointing by looking at the AR overlay on the video scene.
Remote AR is being used for real-time remote collaboration in enterprises such as Lockheed Martin, Siemens, and Eaton.
With today’s launch, Remote AR now offers remote support with 3D annotation to the Microsoft HoloLens. With spatial tracking, field technicians can use the Microsoft HoloLens to connect to a remote expert with clear communication, as well as receiving assistance and performing tasks with speed and accuracy, since they no longer need to hold a mobile device in one hand while trying to talk.