Above: Scope AR brings remote video calls in AR to HoloLens.

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Published on December 13th, 2017 | by Emergent Enterprise

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Scope AR Brings Remote Video Tech Support Calls to HoloLens

Above: Scope AR brings remote video calls in AR to HoloLens.

Emergent Enterprise E-E says: Performance support is one of the primary use cases for augmented reality in the enterprise. A headset allows a subject matter expert to provide guidance to an employee “on the ground” in real time support. For instance, if a technician is working on a complex piece of equipment and needs help from an expert, the SME can watch through the AR headset even if they are on opposite sides of the world. The SME can add augmented annotations for each step in the task. This scenario saves time and money for the company and the individuals involved. That’s win-win! Share thoughts below.

Source: Dean Takahashi, venturebeat.com, December 13, 2017

Scope AR has launched Remote AR, an augmented reality video support solution for Microsoft’s HoloLens AR headsets.

The San Francisco company is launching its enterprise-class AR solution to enable cross-platform live support video calls.

Remote AR for Microsoft HoloLens brings AR support for field technicians, enabling them to perform tasks with better speed and accuracy. It does so by allowing an expert to get on a video call with a technician and then mark the spot on the screen where the technician has to do something, like turn a screwdriver. The technician is able to see where the expert is pointing by looking at the AR overlay on the video scene.

Remote AR is being used for real-time remote collaboration in enterprises such as Lockheed Martin, Siemens, and Eaton.

With today’s launch, Remote AR now offers remote support with 3D annotation to the Microsoft HoloLens. With spatial tracking, field technicians can use the Microsoft HoloLens to connect to a remote expert with clear communication, as well as receiving assistance and performing tasks with speed and accuracy, since they no longer need to hold a mobile device in one hand while trying to talk.

Above: Scope AR lets a remote expert show a tech what to do in a video call.

“Remote AR was designed from the ground up to support enterprise needs of getting expert knowledge to workers, when and where it’s needed, by allowing users to select their device of choice, whether it’s a smartphone, a tablet, or now, Microsoft HoloLens,” said Scott Montgomerie, CEO and cofounder of Scope AR, in a statement. “We’re seamlessly integrating the latest technologies, like Microsoft HoloLens, into our solutions so organizations can focus on the work at hand, secure in their knowledge that they can take advantage of AR today and deploy the best devices for their workforce.”

Scope AR believes Remote AR could save time and money, as well as improving knowledge transfer and retention by combining AR with live video streaming, voice, 3D animation, screen sharing, whiteboarding, and world-locked annotations.

From any iOS, Android, or Windows smart device or any Windows desktop, an expert can use AR to overlay digital content onto whatever the user is pointing their camera at to more intuitively walk them through a task or diagnose and resolve a problem.

Scope AR was founded in 2011 and is based in San Francisco, with offices in Edmonton, Canada.

Images Credit: Scope AR

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Emergent Enterprise

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