Published on March 25th, 2019 | by Emergent Enterprise0
See the Robot Head That Might Interview You for Your Next Job
A robot that conducts job interviews is an indication of the gain and loss of emergent tech. This article by Kristin Houser at futurism.com introduces us to Tengai, the robot that can conduct job interviews. On the good side, the robot does not contain bias (except perhaps some in the AI that the developer is working against) and certainly is rigidly consistent from interview to interview. But the robot does not read body language, facial expressions or confidence in a person’s voice. Maybe those things are not a priority or also provoke bias and discrimination and HR departments will have to decide on advantages and disadvantages of a robot in the interview process.
The next time you interview for a job, the recruiter you need to impress might not be human.
Since October, Swedish recruitment agency TNG has been using an artificially intelligent robot head called Tengai to conduct test interviews in place of a human recruiter. Starting in May, the device will begin interviewing candidates for actual jobs with the goal of eliminating the biases human recruiters bring to the hiring process — an encouraging example of an AI eliminating discrimination rather than amplifying it.
Tengai is the work of Furhat Robotics, a conversational AI and social robotics startup. Furhat designed the robot head to be placed on a table where it rests at about eye level with a job candidate. It then asks the person a series of questions, with its voice and face designed to mimic human inflections and expressions.
Unlike a human recruiter — who might develop unconscious biases about a candidate based on anything from their gender and ethnicity to how they answer informal chit chat before the interview — Tengai will ask every question in the same order and the same way.
It then provides a human recruiter with a transcript of the candidate’s answers so that they can make a decision about whether or not to move forward with that person.