Published on April 16th, 2019 | by Emergent Enterprise0
A Cohesive IoT Strategy For Services
What happens when you launch a new technology in your enterprise without a sound strategy? Most likely disinterested users and frustrated stakeholders. John Hamilton at Field Technologies Online shares some sound advice on factors to consider before implementing IoT in your company. It’s important to add value by solving a problem. Sounds obvious, right? You must know the capabilities and limitations of the technology in order to know if it is the right tech to address the problem.
The most disruptive and compelling technology that will facilitate better service to customers from a predictive enablement perspective is the Internet of Things (IoT). This refers to connecting any device with power to the Internet. It includes phones, household appliances, automobiles, machinery, medical instruments, and almost any electronic device you can think of. To understand the magnitude of this technology, Gartner predicts that, by 2020, there will be more than 26 billion connected IoT devices.
From a support perspective, being connected remotely to your customers’ equipment provides numerous advantages to a service organization. This is not a new concept, as large computer manufactures and data storage companies were remotely connected to their client systems via a dedicated telecommunications link, including dial-up, more than 30 years ago, prior to the commercialization of the Internet.
Modern IoT now provides enhanced remote monitoring, troubleshooting diagnosis, predictive analysis and usage, and performance data. This capability equates to efficiencies and cost savings to the service provider, especially when a problem can be diagnosed and corrected remotely without the need to dispatch a service engineer on site.
Corporate-Level Commitment for IoT
Creating a justification to implement IoT into your service delivery infrastructure requires a thorough understanding of your company’s strategy and product direction. For example, do your current products contain any sensors, diagnostic reporting features, and the capability to be connected to the Internet? If the answer is no, then is it cost effective to retrofit existing installed equipment to enable minimum IoT functionality?