Published on April 29th, 2019 | by Emergent Enterprise0
How Augmented Reality Will Create a World of On-Demand Experts
It seems remote assistance is the low hanging fruit for augmented reality. As Aaron Frank at SingularityHub shares the age of the on-demand expert is upon us. It’s not unlike the days of master and apprentice as the expert and student work together to achieve tasks. It wont be long when AR remote assistance is as commonplace as text messages back to the home office.
Image credit: Scope AR
During a recent Lyft ride, I discovered that my driver had never been to San Francisco and had just arrived that morning—I happened to be his first-ever passenger in the city. A San Diego college student visiting a friend, he’d decided to bring his car along so he could get paid driving for Lyft while discovering San Francisco and meeting some locals.
Here was a professional driver being paid to deliver me from one place in my city to another, who had no understanding of the street names, which were the best routes across town, or how traffic might change throughout the day. Yet, of course, he delivered me safely, enjoyably, and promptly to my destination without even a slight setback. He even found a better route around some construction traffic that had built up on the way.
What made it possible for this San Francisco newcomer to perform his job so well? The superpowers of augmented reality in the form of GPS navigation like Google Maps and Waze.
My colleague, Jody Medich, often likes to remind people that GPS navigation is the forgotten but everyday example of augmented reality we use regularly. AR systems like these already give people superpower knowledge (as she describes it) to help them drive to new places.
Soon AR superpowers won’t just be given to drivers using GPS to navigate cities.
Anyone will be able to access the right information to perform the right set of skills, whenever and wherever they need it. We’ll be living in a world of instant and on-demand experts.
“The whole point of augmented reality is that it’s interacting with your real reality. It’s merging virtual worlds and the power of computers with the world around you. It’s also an amazing and intuitive way to deliver information on demand,” said Scott Montgomerie, CEO and co-founder of Scope AR, an enterprise augmented reality company based in San Francisco.
Scope AR is one of several enterprise augmented reality companies making AR software that gives untrained technicians the information they need to perform tasks like equipment assembly, maintenance and repair, or customer support.