Published on August 12th, 2019 | by Emergent Enterprise0
The Death of the Training Department (Part Five) : The New Team
A series of blog posts encouraging discussion about the future of enterprise training and L&D.
The adoption of new technologies in the enterprise essentially forces learning & development departments to rethink what skill sets are needed on the team. A new virtual reality challenge can send a Training Director searching through other departments for someone with 3D development skills. Artificial intelligence produces copious data sets that need to be collected, interpreted and then applied to support training goals. Does L&D connect with those Internet of Things (IoT) sensors? And what to do with the growing number of learners who shy away from logging into the LMS to launch the dreaded 30-screen elearning module?
It should be clear from this series of blog posts that change is prevalent and that includes the staffing of the L&D team. Rarely is a roster consisting of an Instructional Designer, a developer, a Project Manager and an SME going to be sufficient anymore. Here’s a quick look at some potential members that could be joining the training team.
Innovation Expert – charged with understanding the benefits and limitations of emerging technologies such as AR/VR/MR, artificial intelligence and IoT and how they might fit into their organizational technology infrastructure in a training context.
Data Engineer / Architect – a highly sought after addition to give the team strategy and guidance on dealing with data gathered through artificial intelligence. This team member can also provide consultation on how to integrate the AI into training deliverables.
User Experience Designer – an often overlooked component of training deliverables, UX has become increasingly more important as technology has brought the experience into the learner’s environment. This person is skilled in user empathy and understanding the learner’s contextual influences.
Unity Developer / ARCore & AR Kit Developer – examples of development platforms widely used for VR and AR applications.
These are just a few of the potentially new roles but the traditional roles will also take on new responsibilities. The ID will need to design blended learning approaches that skillfully integrate the new learning experiences so that they complement the traditional offerings. The SME may have to look at the content from a different perspective once the delivery platform is established. Think of how the steps in replacing a machine component would have a different training delivery in augmented reality as compared to a print training guide. The Project Manager will need to become the spokesperson for the team that educates stakeholders on the benefits of the new training solution.
In sports, often when a new team member arrives it gives the entire team a fresh outlook on their mission and goals. L&D departments need to be on the lookout for the types of skill sets that bring new life to their training offerings. When a training department has a receptivity for change, it doesn’t need to go on life support just yet.
Scott McCormick is the CEO of Emergent Enterprise and Editor of emergent-enterprise.com, a tech news website covering AR/VR, AI and IoT. He has a 30+ year history in corporate communications and training as part of three startups and speaks across the country about emergent technologies and their user experience. Find out more here: https://emergent-enterprise.com/about-us/