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Published on October 29th, 2020 | by Emergent Enterprise


Nestlé Speeds Support with Augmented Reality

Emergent Insight:
Faced with a global pandemic, businesses of all shapes and sizes have had to determine new ways to get the work done. This post from the FoodProcessing.com tells how the global leader Nestlé is responding by employing augmented reality solutions all across the enterprise. They were already moving in an AR direction but COVID made the need more immediate. Now they are realizing cost savings and efficiencies in many divisions that may not have happened except on a longer timeline. Their lessons learned can be your inspiration for adopting AR. Tech using remote assistance can make your SMEs available to anybody throughout the world in a moment’s notice. No travel required. That fact alone could most likely pay for the technology.

Original Article:

At a time when travel is restricted due to COVID-19, Nestlé is expanding the use of augmented reality technology to provide remote support to its production and R&D sites and to connect with suppliers.

Experts across the company and external providers are using remote assistance tools to connect with people at factories and other facilities around the globe. This has raised efficiency across operations and allowed experts to support multiple projects at the same time.

Using tools such as remote desktop, smart glasses, 360-degree cameras and 3D software, specialists can advise on complex tasks without needing to travel to the site.

The technology has been used in projects such as the set-up or redesign of factory lines, vital maintenance work and checking equipment with suppliers.

“Protecting our people is a top priority for Nestlé, something that has been clearly demonstrated time and time again during the COVID-19 crisis,” says David Findlay, global head of manufacturing at Nestlé SA. “The remote support approach isn’t just a response to COVID-19, though. Going forward, remote assistance will become a new way of working. It will increase speed and efficiency in facilities and reduce travel to Nestlé sites, helping us reduce CO2 emissions across our operations.

“I am extremely proud that our teams have been able to expand our use of remote assistance technology so quickly to ensure we were able to continue to provide technical support,” he continues.

“That has kept our factories running smoothly and delivered new investment projects on time.”

There are many examples of remote support across Nestlé’s factories and R&D facilities. For example, R&D teams in Switzerland helped to remotely renew existing and install new production lines and technologies for a dairy ready-to-drink (RTD) factory in Navanakorn, Thailand. The factory was completed ahead of schedule.

They also supported the installation of a new production line for infant cereals in Shuangcheng, China. Additionally, R&D expert teams in the UK worked with suppliers to remotely redesign and successfully test new confectionery molds for KitKat.

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The Emergent Enterprise (EE) website brings together current and important news in enterprise mobility and the latest in innovative technologies in the business world. The articles are hand selected by Emergent Enterprise and not the result of automated electronic aggregating. The site is designed to be a one-stop shop for anyone who has an ongoing interest in how technology is changing how the world does business and how it affects the workforce from the shop floor to the top floor. EE encourages visitor contributions and participation through comments, social media activity and ratings.

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